Conflict resolution in the workplace is essential for newcomers to BC
Here is an article in Psychometrics Canada September issue, we hope you find it useful:
Resolving the Truth between Two People in Conflict
Written by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI)
At times when two people can’t achieve a workable resolution to their conflict (whether in their personal or professional lives), I have found it useful to frame the dialogue as resolving different versions of the truth. What really happened; did anything happen at all; and what is the real truth between the different stories and versions of reality? Not surprisingly, I have used the TKI Conflict Model to represent the two different stories of what happened between the two people-and what is really true. One person’s version of the truth is on the assertiveness dimension, and the other person’s version of what really happened is on the cooperativeness dimension. The use of the conflict model suggests five different ways of resolving the two different versions of truth.
